Refund policy
Return & Refund Policy
At Korean Car Collective, many of our products are made to order, custom manufactured, personalized, or imported directly from South Korea. Because different products require different production methods, our return policy varies by product category.
Aftermarket KDM Parts & Custom Wheels
All sales of aftermarket automotive parts and custom wheels are final.
Because these products are manufactured to order and often imported directly from South Korea, returns, refunds, and order cancellations are not accepted once production has begun or the order has been submitted to one of our manufacturing partners.
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Once your claim has been reviewed, we will arrange a replacement or exchange when appropriate.
Decals & Stickers
Customer satisfaction is extremely important to us.
If you purchase one of our standard (non-custom) decals and you're simply not satisfied with it, you may return it for a refund, provided the decal:
- Has not been installed or applied
- Is returned in new, unused condition
- Is returned within 30 days of delivery (or whatever timeframe you choose)
If your decal arrives damaged during shipping or contains a manufacturing defect, we'll gladly replace it at no additional cost.
Custom Decals & Personalized Products
Because custom products are created specifically for you, custom decals, personalized decals, apparel, banners, and other made-to-order products cannot be returned or refunded due to buyer's remorse or changes of mind.
However, if your custom product:
- Arrives damaged,
- Contains a manufacturing defect, or
- Was produced incorrectly due to an error on our part,
please contact us within 48 hours of delivery with photos of the issue. We'll work with you to make it right through a replacement or other appropriate resolution.