At Korean Car Collective (KCC), our catalog includes products produced in-house, custom-designed products, made-to-order automotive components, custom wheels, and aftermarket parts manufactured through our trusted production partners in South Korea, China, and other international markets.

Because production and fulfillment vary depending on the product, cancellation, return, and refund eligibility also varies by product category. Please review the applicable terms below before completing your purchase.

General Order Cancellations

We understand that mistakes can happen when placing an order. If you need to request a cancellation or make a correction, please contact Korean Car Collective as soon as possible after placing your order.

For products requiring supplier processing, manufacturing, customization, or production, an order cannot be canceled once production or supplier fulfillment has begun, except where specifically stated otherwise below.

Cancellation requests submitted within approximately 12–24 hours will be reviewed whenever applicable, but this timeframe does not guarantee cancellation if production or supplier processing has already begun.

DAIMON pre-orders and custom wheel orders follow their own cancellation procedures outlined below.

DAIMON Pre-Order Products

DAIMON products are premium, made-to-order automotive components manufactured in South Korea and offered through Korean Car Collective using a pre-order fulfillment system.

The price displayed on a DAIMON product page represents the KCC retail product price only, unless expressly stated otherwise.

Export packaging, international freight, customs-related charges, and final delivery costs are calculated separately based on factors including product dimensions, destination, shipping method, and total consolidated order volume.

DAIMON Pre-Order Process

When a DAIMON product is ordered:

1. The customer pays the advertised pre-order payment through Korean Car Collective.
2. KCC submits the order information and delivery destination so the applicable export packaging, international freight, customs-related, and delivery costs can be calculated.
3. The customer receives a separate shipping invoice from KCC showing the calculated shipping and related costs.
4. The customer has 48 hours after the shipping invoice is issued to accept the shipping quote and complete payment.

If You Accept the Shipping Quote

Payment of the shipping invoice constitutes authorization for KCC and DAIMON to proceed with production.

Once the shipping invoice has been paid and production has been authorized, the DAIMON order becomes final and non-refundable.

Because DAIMON products are manufactured specifically to fulfill confirmed orders, cancellations, buyer's-remorse refunds, or changes of mind cannot be accommodated after production begins.

If You Decline the Shipping Quote

If the customer determines that the calculated shipping cost is too high and chooses not to proceed, the DAIMON pre-order will be canceled and the initial pre-order payment will be refunded in full, provided production has not begun.

If You Do Not Respond Within 48 Hours

If the separate shipping invoice is not paid within 48 hours, KCC will consider the freight quote declined.

Production will not begin, the order will be canceled, and the customer's initial DAIMON pre-order payment will be refunded in full.

General Aftermarket Exterior Parts & Accessories

Unless otherwise stated on the individual product page, KCC's general aftermarket exterior products are manufactured, supplied, or fulfilled through our international production and supplier partners.

These products may be manufactured in South Korea, China, or other international markets, depending on the individual product and manufacturer.

This category may include:

• Carbon fiber exterior components
• Plastic exterior components
• Front lips and splitters
• Side skirts
• Rear diffusers
• Spoilers
• Carbon fiber or other aftermarket fenders
• Exterior trim
• Engine-bay accessories
• Other imported aftermarket automotive components

For these products, the advertised KCC retail price generally includes applicable standard shipping when the product page displays Free Shipping.

Typical production, fulfillment, and international delivery may take approximately 3–8 weeks, although customers should allow up to 2–3 months for certain made-to-order or internationally fulfilled products.

Any estimated delivery timeframe displayed by KCC is an estimate and not a guaranteed delivery date.

Cancellations

Many exterior products are made to order or submitted to our manufacturing or supplier partners shortly after purchase.

Customers should contact KCC immediately if they need to request a cancellation or correction.

Once manufacturing, production, or supplier fulfillment has begun, the order becomes final and non-refundable.

Cancellation requests made before production or supplier fulfillment begins will be reviewed based on the status of the individual order.

Custom Wheels

KCC custom wheels are individually designed and manufactured according to the customer's approved design and specifications.

The custom wheel process begins with a design/rendering fee.

The design fee is non-refundable because it covers the design and rendering work performed specifically for the customer.

If the customer proceeds with purchasing the wheels, the design fee is credited toward the total purchase price of the wheel order.

Before manufacturing begins, the customer will review and approve the final wheel design and applicable specifications.

Once the design has been approved, KCC will issue an invoice for the remaining wheel balance.

Payment of the final wheel invoice constitutes authorization to begin production.

Once that invoice has been paid and production begins, the custom wheel order becomes final and non-refundable.

Customers are responsible for carefully reviewing and approving all designs and specifications before authorizing production.

Decals & Stickers

KCC decals, stickers, and applicable vinyl products are produced in-house by Korean Car Collective.

Most standard KCC-made products are prepared for fulfillment within approximately 24 hours of purchase.

Standard Decals & Stickers

Unused standard decals and stickers may be eligible for return within 30 days of delivery, provided they:

• Have not been installed or applied
• Have not been altered, cut, or damaged
• Remain in new and unused condition
• Are returned in their original condition

Original shipping charges, when applicable, are non-refundable unless the return results from an error by KCC.

If a decal or sticker arrives damaged or was produced incorrectly by KCC, please contact us and we will work with you to provide an appropriate replacement or resolution.

Custom Decals, Vinyl & Personalized Products

Custom decals and other personalized vinyl products are designed and produced specifically for the individual customer.

Before the order is placed, applicable details such as:

• Design
• Dimensions
• Materials
• Colors
• Placement
• Pricing
• Production requirements

will be discussed and agreed upon with the customer.

Once the customer approves the design and production begins, the custom product becomes final and non-refundable.

Custom products cannot be returned or refunded because of buyer's remorse, a change of mind, or dissatisfaction with specifications previously approved by the customer.

If KCC produces a custom product incorrectly compared with the approved design or specifications, we will work with the customer to correct the issue through an appropriate replacement or other resolution.

Apparel

KCC vinyl apparel is produced in-house and is generally prepared for fulfillment within approximately 24 hours.

Because apparel may be produced specifically for the customer's order, cancellation requests should be submitted immediately after purchase and cannot be guaranteed once production has begun.

If KCC sends the incorrect size, design, or item, or if the product contains a manufacturing defect caused during production, please contact us so we can provide an appropriate resolution.

Customer-selected sizing errors are not considered manufacturing defects.

Incorrect Vehicle, Trim, Fitment or Product Selection

Customers are responsible for confirming that the product they purchase is appropriate for their vehicle.

This includes verifying, when applicable:

• Vehicle make
• Vehicle model
• Model year
• Trim level
• Engine
• Facelift or pre-facelift configuration
• Selected product style or variant
• Any other fitment option displayed on the product page

If you are unsure whether a product fits your vehicle, please contact Korean Car Collective before purchasing so we can assist with confirming compatibility.

If you realize immediately after checkout that an incorrect vehicle, trim, engine, fitment, or product option was selected, please contact KCC within 2 hours of purchase.

KCC will make every reasonable effort to correct the order before it is submitted for processing or production.

However, once supplier processing, manufacturing, or production has begun, products incorrectly ordered because of customer-selected vehicle or fitment information cannot be canceled, refunded, or exchanged.

Customers are responsible for reviewing the information entered and options selected during checkout. If KCC does not receive notice of an incorrect selection shortly after purchase, we will proceed based on the information provided with the order.

If KCC or one of our fulfillment partners sends a product different from the product correctly ordered by the customer, KCC will review the situation and arrange an appropriate resolution.

Damaged Products & Shipping Claims

All carbon fiber, plastic, and other shipped exterior automotive products should be inspected immediately upon delivery.

If an item arrives damaged, customers should contact Korean Car Collective within 48 hours of confirmed delivery.

To properly document a shipping damage claim, customers should provide clear photographs showing:

• The complete product
• Close-up photographs of the damaged area
• The exterior shipping box, crate, or packaging
• Interior protective packaging
• The shipping label
• Any visible damage to the shipping container

IMPORTANT: KEEP ALL ORIGINAL PACKAGING

If you suspect that your product was damaged during shipping, DO NOT discard the original box, crate, protective materials, labels, or packaging.

The original or substantially equivalent packaging may be required to process a shipping claim, arrange an inspection, or safely return or exchange the product.

Customers should retain all packaging until KCC confirms that the damage claim has been resolved.

Damage reported more than 48 hours after confirmed delivery may still be reviewed, but eligibility for replacement, exchange, or other resolution will be determined on a case-by-case basis.

Depending on the circumstances and requirements of the manufacturer, supplier, or shipping carrier, KCC may request additional photographs, documentation, measurements, or inspection before approving a resolution.

Professional Installation & Aftermarket Fitment

Professional installation is strongly recommended for all exterior automotive components sold by Korean Car Collective.

Aftermarket automotive products may occasionally require normal installation work including:

• Adjustment or alignment
• Drilling
• Trimming
• Paint or surface preparation
• Transfer of factory hardware
• Minor modification
• Other vehicle-specific installation procedures

These requirements do not automatically constitute a product defect.

KCC is not responsible for damage caused by improper installation, incorrect installation, installer error, misuse, unauthorized modification, accidents, or failure to follow applicable installation procedures.

Installation-related damage is not considered shipping damage or a manufacturing defect.

Guaranteed Fitment Concerns

If KCC or the applicable manufacturer expressly represents a product as compatible with a specific vehicle and the correctly ordered product cannot reasonably be installed on that application, please contact KCC before making significant or irreversible modifications to the product.

KCC will investigate legitimate fitment concerns with the customer and applicable manufacturer.

Fitment claims are evaluated individually and may require:

• Detailed photographs
• Vehicle information
• Measurements
• Installation documentation
• Photographs showing mounting points and panel alignment
• Verification or documentation from a professional installer

Depending on the circumstances, KCC will work with the customer and manufacturer toward an appropriate resolution, which may include replacement, exchange, correction, or another reasonable solution.

Production, International Shipping & Tracking

Many KCC aftermarket products are manufactured or fulfilled internationally.

Production and delivery estimates displayed on the Korean Car Collective website are estimates rather than guaranteed delivery dates.

Manufacturing schedules, international freight availability, customs processing, port congestion, weather, carrier delays, holidays, and other circumstances outside KCC's direct control may affect delivery times.

Once production of a made-to-order product has been completed and the product is being prepared for international shipment, KCC will provide the customer with available order updates.

Tracking information will be provided once tracking becomes available from the applicable carrier or freight provider.

For consolidated international freight shipments, there may be a period between:

Production completion → export packaging → shipment consolidation → international departure → customs processing → domestic delivery

during which customer-level tracking information may be limited or not yet available.

Customers are always welcome to contact Korean Car Collective during this process for available order updates.

Final Sale & Non-Refundable Orders

A product designated as final sale, or an order that has entered a non-refundable production stage under the terms above, cannot be returned, refunded, or canceled because of:

• Buyer's remorse
• Change of mind
• Unexpected personal expenses
• Vehicle sale or trade-in
• Incorrect customer-selected fitment
• Incorrect customer-selected specifications
• Installation costs
• Production or shipping time that remains within the disclosed estimated timeframe

Nothing in this section prevents KCC from reviewing legitimate claims involving:

• Shipping damage
• An incorrect item sent by KCC or its fulfillment partner
• A manufacturing defect
• An expressly guaranteed fitment issue
• An error attributable to KCC

Such claims will be reviewed according to the applicable sections of this policy.

Questions Before Ordering

We strongly encourage customers to contact Korean Car Collective before purchasing if they have questions regarding:

• Vehicle fitment
• Product compatibility
• Custom specifications
• Production timelines
• International fulfillment
• DAIMON pre-orders
• Shipping
• Installation requirements
• Any other aspect of their purchase

We would much rather help confirm the correct product before an order is placed than have a customer purchase something that is not appropriate for their vehicle.

Korean Car Collective will review legitimate product, shipping, damage, fitment, and fulfillment concerns fairly and work with our customers, manufacturers, suppliers, and shipping partners toward an appropriate resolution.