Returns, Refunds & Damaged Items Policy
Returns, Refunds & Damaged Items Policy
Last Updated: July 27, 2026
Thank you for shopping with Korean Car Collective. Because many of our products are custom-made, made-to-order, or specially imported, please review the following policy carefully before completing your purchase.
ALL SALES ARE FINAL
All sales through Korean Car Collective are final. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect selections made by the customer, or other circumstances unrelated to a damaged or defective product.
Please confirm your vehicle information, product selection, size, color, material, and any customization details before submitting your order.
Imported & Special-Order Automotive Parts
Certain Korean Car Collective products are manufactured and shipped from overseas, including products supplied by our South Korean manufacturing partners.
Due to the significant production, freight, and international shipping costs associated with these products, imported and special-order automotive parts cannot be returned or refunded once the order has entered production or fulfillment.
This includes situations where a customer changes their mind, decides they no longer want the product, or provides incorrect vehicle/model information when ordering.
The exception is a product that arrives damaged, defective, or materially different from what was ordered.
Damaged or Defective Automotive Parts
YOU MUST INSPECT YOUR PRODUCT IMMEDIATELY UPON DELIVERY.
If an automotive part arrives damaged or defective, you must contact Korean Car Collective immediately after receiving the shipment and before installing, modifying, painting, drilling, cutting, or otherwise altering the product.
Claims must include clear photographic and/or video evidence showing:
- The condition of the product upon arrival
- The specific damage or defect
- The shipping box, crate, and packaging
- Any visible damage to the exterior packaging
- The shipping label when applicable
Please keep all original packaging until your claim has been resolved.
Do not install or modify a product that you believe arrived damaged. Installation, painting, modification, or disposal of the original packaging before contacting us may affect our ability to verify the damage and resolve the claim with the manufacturer or shipping provider.
Once the claim has been reviewed, Korean Car Collective will work with the customer and, when applicable, the manufacturer or shipping provider to determine the appropriate resolution.
Decals & Stickers
We understand that decals are different from large automotive parts, so our replacement policy is more flexible.
Damaged During Shipping: If your decal arrives damaged, contact Korean Car Collective with a photo showing the damage. Once verified, we will replace the damaged decal at no additional product cost.
Installation Mistakes: We cannot provide free replacements for decals damaged during customer installation. This includes improper placement, wrinkles, folds, tearing, contamination, or other installation-related mistakes.
However, we understand that mistakes happen. If you accidentally damage your decal during installation, contact us and you may purchase a replacement of the same design at a discounted remake price.
The discounted remake option applies to the replacement decal and is not a refund of the original purchase.
Custom & Personalized Products
Products containing custom names, usernames, sizing, graphics, colors, or other customer-requested personalization are made specifically for the purchaser and cannot be returned, exchanged, or refunded.
If Korean Car Collective makes an error in producing your custom order, contact us with photographs of the product and we will work with you to correct the issue.
Order Cancellations
Orders may only be eligible for cancellation before production, customization, manufacturing, or fulfillment has begun.
Once work has started or an order has been submitted to an overseas manufacturing partner, the order is considered final and cannot be canceled or refunded.
Fitment
Customers are responsible for confirming that the product they purchase is intended for their specific vehicle year, make, model, trim, and configuration.
If you are unsure about fitment, please contact Korean Car Collective before placing your order. We would rather help verify the product beforehand than have you order an incorrect part.
Contact Us
If your order arrives damaged, defective, or incorrect, please contact Korean Car Collective immediately after delivery with your order number and photographic/video evidence.
We will review the information provided and work with you to determine the appropriate resolution under this policy.